Hardware | Knoxware.org | Expanding great minds.

Tag Archive

Advice Apple Apple OS X Blogroll Computing Deals Design Desktop of the Week Fashion FastMac Firefox Frustrations Gaming Graphics Hacking Hacks Hard drive How To humor inspiration iPhone iPod iPod Touch iTunes Linux Mac Macbook MacBook Pro Mac Software Modding Mods News OS X Photoshop Reference Reviews Site News Software Tech Deals Technology Tips Tutorials Updates Windows Xbox 360

Xbox 360 USB Mass Storage Support Coming Soon

The folks over at Redmond have finally decided to unlock those USB ports on the Xbox 360. April 6th 2010, Microsoft will release a software update for the Xbox 360. The update will enable the console to see USB mass storage drives! You will have the ability to move media to the drive or to the 360.  The catch 22 is that only 16 gigabytes are supported per external disk.  You can use two USB devices at once, but each can only be 16 gigs in size.  Kind of a bummer if you ask me, but it’s a start.

Microsoft will be partnering with SanDisk for a branded drive in May that will come preconfigured for the Xbox 360.

More images can be found at Major Nelsons Flickr. http://www.flickr.com/photos/majornelson/sets/72157623576662307/

FastMac Customer Service and Turnaround Speed

Green is good! Dead batteries are no good!

“Green is good! Dead batteries are no good!”

I recently had a faulty MacBook Pro battery replaced by FastMac and thought I would share my experience with you all. Was it good or was it bad? First let me explain the situation. On October 1st, 2008 I ordered a brand new replacement battery for my 15” MacBook Pro, one of the FastMac TruePower batteries. The batteries claim to have 68% more capacity than the “other” brand of Apple batteries. You can find out if it’s true by looking at a couple reviews here and here. For the short time that I used the battery it seemed to perform well. I cannot comment on the longevity of the battery though, as mine became inoperable after a few weeks of use. Why did my battery suddenly die? I made the mistake of taking the battery out of my MacBook Pro when the charge on the battery was at 36%. I left the battery sitting on my desk for about 2 weeks without charging it, causing the charge to slowly deplete. After that, the battery would no longer charge. Whoops.

On October 14th I contacted FastMac about my situation, explaining what had happened and that the battery was completely dead. I received a reply within the hour! They asked for the serial number, cycle count, charge capacity, some other general information from the System Profiler, and my order number. I received a follow up email within 20 minutes (or less) of sending my reply. The customer service rep told me that I had a couple options as they were out of stock of this particular model of battery. He told me I could either send the battery in and they would exchange it free of charge when the new shipment arrived, or if I was in a hurry they could ship me an Apple branded battery if I put down a $100 deposit that would be refunded when they received the old battery. I opted to send the old battery in and wait. Luckily the new shipment arrived before my package reached FastMac! It was immediate turnaround, I got my new battery in 3 days after sending my dead one in.

FastMac’s customer service is great: they are very fast, super nice, and easy to talk to. They listen to your problems and try to help you resolve them to the best of their abilities. I was really happy with the exchange and would recommend FastMac to anyone thinking about purchasing from them. Their products are great, I get 4 and a half – 5 hours of battery life on this new battery. On top of all that, they are also very reasonably priced.

Edit – 08/06/2009 – Rating changed from 4.5 stars to 3.5. Read here to find out why. http://www.knoxware.org/fastmac-battery-saga-pt-2/

FastMac Service gets a rating of 4.5 stars.

Rating: ★★★½☆